We count on 911 dispatchers to send help quickly in our time of need, but it’s important to remember that they are humans who may use bad judgement and make poor decisions in high-stress situations. This is why it’s important to follow a few recommendations in the event that you have to call 911, to do your part to prevent errors and get the help you need. In an emergency situation, there is no time to ask for advice on how to call 911, so Domnitz & Domnitz, your Milwaukee wrongful death lawyers, are happy to provide this critical information. Read this blog, and the information here may save your life one day.
During an emergency, it is easy to feel stressed and overwhelmed. While 911 dispatchers are trained to guide extremely stressed callers through the phone call and obtain information, knowing what to expect and how to respond in advance can help you give the 911 dispatcher the information needed to send the right assistance to the right place in a timely manner.
First, try to remain calm. If it is a true emergency, it may be difficult to avoid panicking. Take a deep breath, and focus on giving information to the dispatcher.
Know your location. This is especially important if you are calling from a cell phone, as it can be difficult for dispatchers to obtain your accurate location automatically. The dispatcher may ask your location several times, but don’t get frustrated or hostile. People often give the wrong information when they are upset, and this is a standard way of double checking information.
If you reach a recording when you call 911, listen to the directions. Stay on hold if you are instructed to do so. If you hang up, you will lose your place in the queue.
Let the dispatcher know if you are in danger. Get to the point with your emergency and provide the pertinent information about the situation quickly and clearly.
Answer the dispatcher’s questions clearly and calmly. It may seem that things are taking too long, but the dispatcher is typing the information needed to get you help as you talk. Try to be patient. Help may already be on its way.
Follow the dispatcher’s directions. Listen carefully and follow the directions step by step. Ask for an explanation if there is something that you don’t understand.
Don’t hang up. You may hear clicking, but stay on the line until help arrives or the dispatcher tells you to hang up.
The 911 system is a public system designed to help us in an emergency. Following these steps in your time of need may ensure a quick response.
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